These awards, nicknamed the IBBYs, were established by the International Boarding & Pet Services Association (IBPSA) to honor those businesses raising the bar for professionalism and success in the pet care services industry. The 2021 Ibbys were presented to the winners  in multiple categories during the opening session at the FLOW Business Conference that was held in September in Orlando, Florida.

Pet Care Provider Awards

The first category for the IBPSA Pet Care Business Excellence Awards is the Pet Care Provider Awards. Divided into 3 sub categories, the 2021 winners are:

  • Single Facility Award – Paw & Order; New Brunswick, Canada
  • Franchisee Award – K9 Luxury Resort of Mt. Pleasant; Mt. Pleasant, South Carolina
  • Multiple Facility Award – Patrick’s Pet Care; Washington, D.C.

Premier Vendor Awards

The second category for the IBPSA Pet Care Business Excellence Awards is the Premier Vendor Award. The 2021 winner is:

Vendor Award – PermaTek Coatings (Mr. Jeff Adney); Leesburg, Ohio

Carmen Cares Award

The third category for the IBPSA Pet Care Business Excellence Awards is the Carmen Cares Award. The Carmen Cares Ibby Award celebrates an individual, company or organization that has made outstanding efforts to improve the pet care industry through humanitarian or animal welfare efforts or education and industry development. The 2021 winner is:

Carmen Cares Award: Stephanie Shipley; New Brunswick, Canada

About the Selection Process

Ibby finalists and winners are decided by the IBPSA Ibby Selection Committee based on nominations by fellow IBPSA members. To meet the initial threshold for a nomination, pet care providers must have been in business for at least three years and have been a current member of IBPSA for at least six months. Nominees are required to submit information reflecting:

  • Financial growth in the past year.
  • Company description and the vision.
  • Company culture.
  • How the business excels in animal welfare.
  • Education and certifications completed by pet care services business owners and employees.

Based on the categories, smaller pet care business finalists have just as much of an opportunity to take home an award as larger companies. Pet care providers can also nominate up to three industry vendors who they believe are among the best allies for the pet care industry.

2021 Ibby Award Winners Will Be Announced in the Fall


The 2022 IBPSA FLOW Business Conference will be held in September 21-23, 2022 in Orlando, Florida. This business and education-focused conference presented by the International Boarding & Pet Services Association (IBPSA) brings together a world-class line-up of speakers and exhibitors to educate and inspire pet care services providers. Join the owners, managers, and key employees of pet boarding and daycare facilities, pet sitters, veterinarians, groomers, trainers and more as they take in conference sessions lead by industry experts presenting in an entertaining and informative variety of styles on topics for every aspect of your pet care services business. Plus take advantage of a trade show featuring cutting edge exhibitors where you can see demos, ask questions, and get answers about the products and services you need.