Also known as the Pet Care Business Excellence Awards, the IBBYs honor businesses that are raising the bar for professionalism and success in the pet care services industry.

The International Boarding & Pet Services Association (IBPSA) is pleased to announce this year’s winners of the Pet Care Business Excellence Awards, nicknamed the IBBYs. Presented at IBPSA’s annual FLOW Business Conference, which was held October 1-3 in Orlando, Fla., the IBBYs are awarded to individuals or organizations that demonstrate excellence in areas such as vision and leadership, animal welfare, company culture, customer service, community involvement and an ongoing commitment to learning, growth and development.

“The IBBY Awards spotlight the best pet care service providers in our industry,” said Carmen Rustenbeck, Founder & CEO of IBPSA. “They have become highly sought-after, prestigious awards that not only recognize quality of services but also how the business positively impacts their community, employees and the pets in their care.”

IBPSA is proud to congratulate the following recipients of the 2023 IBBY Awards:

  • Small Business (1-15 employees) Award: Pampered Puppies of Wellesley, Mass.
  • Medium Business (16-49 employees) Award: Scout’s Honor Pet Retreat of Bloomington, Ind.
  • Large Business (50 or more employees) Award: Kennelwood Pet Resort of Maryville, Ill.
  • Industry Partner Award (formerly known as the Vendor Award): Live Oak Bank
  • Industry Leader Award: Amy Hillis

To be considered for an IBBY Award, individuals and organizations must first be nominated by their fellow IBPSA Members. The IBPSA IBBY Selection Committee then requests a video interview with nominees; based on these interviews, three finalists are chosen from each category. Finalists are presented alongside award winners at the annual FLOW Business Conference. In addition to nominating pet care service providers, IBPSA Members may also nominate up to three industry Vendor Partners who they believe are among the best allies for the pet care industry. Next year’s IBBY Award winners will be announced at the 2024 FLOW Business Conference, held September 24-26 in Tucson, Ariz.

The International Boarding & Pet Services Association is a professional business association that provides business resources, industry expertise, staff education and training, certifications, and legislative support for the pet care services industry. IBPSA Members include the owners and employees of pet boarding and daycare facilities, groomers, dog walkers, pet sitters, veterinarians, trainers and holistic care pet care providers. For more information, visit To learn more about the Pet Care Business Excellence Awards and to see a list of previous winners, visit

Share This Story, Choose Your Platform!

Past Winners


  • K9 Tailshakers; Frankfort, Illinois (Single Facility Provider)
  • Olde Town Pet Resort; Sterling, Virginia (Multiple Facility Provider)
  • Bear Hug Pet Care dba K-9 Resorts of Apex, NC; Apex, North Carolina (Franchisee)
  • Jill’s Next Door Dog Walking & Pet Services; Highland Beach, Florida (Independent Provider)
  • Health Technology Professional Products; Riverside, California (Vendor Award)
  • Alex McKinnon (Kinn, Inc);  Charlotte, North Carolina (Carmen Cares Award)


  • Paw & Order; New Brunswick, Canada (Single Facility Award)
  • K9 Luxury Resort of Mt. Pleasant; Mt. Pleasant, South Caroline (Franchisee Award)
  • Patrick’s Pet Care; Washington, D.C. (Multiple Facility Award)
  • PermaTek Coatings; Leesburg, Ohio (Vendor Award)
  • Stephanie Shipley; New Brunswick, Canada (Carmen Cares Award)


  • Woofington; Orono, Minnesota (Facility Award)
  • K9 Luxury Resorts of Fairfield; Fairfield, New Jersey (Franchisee Award)
  • Olde Towne Pet Resorts; Sterling, Virginia (Multiple Facility Award)
  • Virox Animal Health; Oakville, Ontario (Vendor Award)
  • Jill Merjeski; Highland Beach, Florida (Petatarian Award)


  • Club DSS/Dog Sitting Services by Kat; Indio, California (Independent Facility Award)
  • DogBoy’s Dog Ranch; Pflugerville, Texas (Single Facility Award)
  • Ruff Housing (Multiple Facility Award)
  • K9 Resorts Luxury Pet Hotel (Franchisee Award)
  • PetAirapy; St. Charles, Illinois (Vendor Award)